Privacy Policy

This Privacy Policy describes how Baobab Tech ("we", "us", or "our"), operating from Unit 5, Plot 173 GICP, Gaborone, Botswana, collects, uses, stores, and protects personal information in connection with the Baobab-tech.com website and the digital education services offered through it. This policy is issued in accordance with the Data Protection Act of Botswana (Cap. 65:04), which governs the processing of personal data within the Republic of Botswana.

1. Who We Are and What We Do

Baobab Tech is an educational platform providing short, practical digital skills lessons for businesses and individuals based in Botswana. We operate as a data controller in relation to personal information collected through this website.

Our website provides information about our platform, its methodology, and lesson content. Visitors may interact with the site by submitting enquiries through our contact form. We do not sell products directly through this website.

2. What Personal Information We Collect

We collect personal information only when you voluntarily provide it to us. The categories of information we may collect include:

Contact enquiry data: When you submit the contact form on this website, we collect your name, email address, the topic of your enquiry, and the content of your message. This information is transmitted via email to our team and is not stored in a database on the website server.

Technical and usage data: When you visit this website, certain technical information is collected automatically by our web hosting infrastructure and analytics tools. This includes your IP address, browser type, operating system, referring URL, pages visited, and time spent on pages.

Cookie data: We use cookies and similar tracking technologies to support website functionality and analytics. See our Cookie Policy for full details on the cookies we use and how to manage them.

3. How We Use Your Information

We use the personal information we collect for the following purposes, each of which has a corresponding lawful basis under the Data Protection Act:

• Responding to enquiries: We use the information you submit through our contact form to respond to your questions and provide information about our platform. The lawful basis is our legitimate interest in communicating with people who contact us.
• Website analytics: We use aggregated technical data to understand how visitors use our website, identify pages that may need improvement, and monitor site performance. The lawful basis is our legitimate interest in maintaining and improving our website.
• Legal compliance: We may process personal information where required to comply with applicable laws or respond to lawful requests from public authorities in Botswana.
• Security: We may use technical data to detect and prevent unauthorized access, fraudulent activity, or other security threats to our website.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: We engage third-party service providers to assist with website hosting, email delivery, and analytics. These providers act as data processors on our behalf and are contractually required to process personal information only according to our instructions and in compliance with applicable law.

Legal requirements: We may disclose personal information if required to do so by law, court order, or governmental authority in Botswana or any other applicable jurisdiction.

Business transfers: In the event of a merger, acquisition, or sale of assets, personal information held by Baobab Tech may be transferred to the acquiring entity, subject to the same protections described in this policy.

5. International Data Transfers

Some of our service providers are located outside Botswana. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place, consistent with the requirements of the Data Protection Act. These safeguards may include standard contractual clauses or other legally recognized transfer mechanisms.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact enquiry data is retained for a period sufficient to allow us to respond to your enquiry and maintain a record of communications. Technical and analytics data is retained in accordance with the retention policies of our analytics provider. You may request deletion of your personal data at any time by contacting us using the details below.

7. Your Rights Under the Data Protection Act

As a data subject under the Data Protection Act of Botswana, you have the following rights in relation to your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal information.
• Right to erasure: You may request deletion of your personal information, subject to any overriding legal obligations we may have to retain it.
• Right to object: You may object to the processing of your personal information where we rely on legitimate interests as the lawful basis.
• Right to restrict processing: You may request that we limit the processing of your personal information in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request that we provide your personal information in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at [email protected] or in writing to our address. We will respond to your request within a reasonable timeframe and no later than 30 days from receipt.

8. Security Measures

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our platform is intended for business owners and adult learners. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your personal information, please contact us: